Refund policy

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, we'll put it right with a replacement or a full refund, whether or not it's been opened.

• Email uae@curljar.com within 7 days of delivery with your order number.
• Include clear photos of the product, the batch number on the jar and the outer packaging.
• We may ask you to send the item back for inspection. If we do, we'll cover the cost.
• Claims without photos can't be processed.

Changed your mind?

Unopened products: you can return them within 14 days of delivery, still sealed and in their original packaging. Email us first and we'll send you the return details. Return shipping is at your cost, and original delivery charges aren't refunded.

Opened products: for hygiene reasons, the Curl Activator can't be returned once it's been opened, unless it's damaged, faulty or the wrong item (see above).

Cancelling an order

Orders are usually dispatched the same working day. To cancel, email uae@curljar.com as soon as possible with your order number. If it hasn't been dispatched yet, we'll cancel it and refund you in full. If it has already gone out, the returns rules above apply.